How can I be sure I order the right color?

We meticulously check all of our pictures to make sure they match our actual inventory; however, we have no control over the variation in device screen colors. This is why we always recommend that you order a swatch or shade card of the fabric you are considering buying. This way, you can be sure that you receive the exact color you want. Because we also want to make sure you are completely satisfied, if you decide to order the fabric you swatched, you will be credited the price of the sample as long you order a minimum of $50 worth of material within 3 months.

Do you give out free samples?

No, we unfortunately do not give out free samples, but our samples are very competitively priced.

Which size samples I will receive?

All our shade cards and samples are on 8x10” cards and fit into an envelope. If the style you want comes in a variety of colors, you will receive all of them on the card along with a swatch big enough to feel to fabric.

Do I need to create an account to make a purchase?

No, you can check out as a guest by entering all of your information on the payment page.

How can I order your fabric?

You can order directly online by selecting the style and quantity that you require and then clicking on “Add to Cart”, entering your information and processing the payment. Alternatively, if you would like to order directly with us, you can email us at ecom@zinmantex.com or you can call us at our toll free number: 1-800-660-0018 or at our local number: 514-276-2597.

How can I change my account information?

Log into your account using the person icon at the top right of the website, then click on “view addresses”, then click “Edit”, “Delete” or “Add a new address”. If you would like to modify other information, please contact us and we will make the changes.

How fast will I receive my order?

We process orders in 2-5 business days. Depending where you are located, the shipping times will vary. Once the order is prepared, you can expect to receive your order between 3-9 business days in Canada and 4-8 business days in the United States. This can depend on if you are in a remote location. For in-depth information please consult our shipping policy.

How can I see my order?

You will receive an email confirmation once you have successfully placed your order. You can click on the link provided in that email to view your order. Also, you can log into your account online and view your account from there.

Is there a minimum per order?

The minimum per order is 1 yard (USD) or 1 meter (CAD). If you are ordering just samples then the minimum is 1 sample card.

Are your prices retail or wholesale?

The prices listed on our website are retail prices, if you would like to buy a large quantity then please contact us and we will quote you a wholesale price.

Do you have discounts on bulk orders?

Yes, if you would like to order more than 25 meters/yards please contact us and we will quote you a price.

Will my order be shipped on a roll?

If the quantity ordered is small then we will fold the fabric and ship it to you in a package. If the fabric is bulky or if the quantity ordered is too large to be folded into a package then we will roll it on a tube.

I’d like to have my fabric double folded, is that possible?

If you would like your fabric to be double folded on a tube or on a board, you would need to order a minimum of 10 meters/yards. Please specify the type of folding you require in the “Order special instructions” box on the “Your cart” page when placing your order.

What type of package will my order be shipped in?

All orders will be wrapped in a heavy clear plastic and secured to protect them from damage during the shipping.

Is it possible to change or cancel my order once I place it online?

If you would like to change or cancel your order, please contact us at ecom@zinmantex.com.

In which currency will my order be processed?

Your order will be processed in the currency of the country selected at checkout: Canada – CAD, United States – USD.

What happens if I placed my order in meters but I wanted yards?

If you order from Canada, your order will be processed in meters, if from the United States it will be in yards. If you are not sure if the amount ordered will be enough for your project, consider adding an extra meter or yard in case.

Which payment methods do you accept?

We accept all major credit cards, as well as PayPal, Shop pay and Google pay.

Can I pay cash?

If you would like to pay cash then you would have to come and pick up your order in person at our Montreal office.

What kind of taxes can I expect to pay?

There are no taxes if shipping to the United States. If shipping in Canada, the taxes will be billed according to the individual provinces tax laws.

I have a question about my order, what do I do?

You can contact us using the form on our website or you can email us at ecom@zinmantex.com with any questions. For an urgent request, you can call us at our toll free number: 1-800-660-0018 or on our local number: 514-276-2597.