Where are you located?

Our office is located in Quebec, Canada. The address is 459 Deslauriers, Saint-Laurent, Quebec, H4N 1W2.

Do you have multiple locations?

We only have one location in Montreal. We do have sales representatives in Toronto and in Florida. Our Montreal sales representatives are often on the road, visiting customers in various out of town locations. They also travel to shows in the United States. We could be in your area very soon! Please visit our “Trade Shows” page to see where we will be next.

Can I pick up my order in person?

Of course! Just select “Pick Up” from the delivery options on the check-out page. You will receive an email confirmation once your order is ready. Please wait to receive this email before coming to get your merchandise, or you might be faced with a long wait once you arrive here depending on how busy our warehouse is.

Where do you ship?

We ship to Canada and the United states. If you would like to ship to an international address, please contact us for a shipping estimate. Extra duties could apply that we are not responsible for.

Do you have free shipping?

Yes! If you order over $150 then your shipping will be entirely free. This applies to Canada and the United States.

What are the shipping fees for orders under $150?

Exact shipping is calculated at checkout depending on your location. Typically the fees range from $20-$35(CAD), $15-$25(USD) excluding remote locations and oversize packages.

I need my order right away, can I have faster shipping?

If you would like to have faster shipping we can offer expedited or overnight delivery to most locations. Extra charges will apply for these services. Please contact us and we will quote you the shipping charges and delivery estimates available for your location.

Will I receive a tracking number?

Yes! Once your order has shipped, you will receive an email with a tracking number and courier information. If you have ordered shade cards only then they will be shipped regular mail and there will be no tracking available.

Why did I not I receive a tracking number?

There could be a few reasons you have not received a tracking number:

  1. We have not shipped your order yet.
  2. You only ordered shade cards, which are sent by regular mail.
  3. The tracking was not added to your order.

If it has only been a few days since you placed your order, please allow some time for processing. If it has been longer and you still have not received anything, please contact us and we will be happy to look into it.

Which shipping companies do you use?

We always try to provide the best rates to our customers. As a result, we ship using different couriers depending on which one quotes us the best rate. That means your order could be shipped with DHL, FedEx, GLS, etc.