RETURNS & EXCHANGES
Last updated June 17, 2026
At Zinman Textiles, your satisfaction is our top priority. If you are not completely happy with your purchase, please contact us within 7 days of receiving your order so we can address any issues promptly.
Before cutting your fabric, please inspect your items carefully and notify us immediately if you notice any problems. We do not accept partial roll returns—only complete, uncut rolls are eligible.
To qualify for a return:
- Items must be in the same condition as when received
- A receipt or proof of purchase is required
Please note:
- Shipping costs are non-refundable
- Return shipping charges are the responsibility of the customer
DAMAGES & ISSUES
Please inspect your order upon receipt. If any item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
EXCEPTIONS / NON-RETURNABLE ITEMS
The following items are not eligible for returns or reimbursement:
- Items that cannot be identified as Zinman products
- Small pieces under 4 meters (approximately 4.37 yards)
- Items purchased at non-regular prices (sale, clearance, etc.)
EXCHANGES
We do not offer direct exchanges at this time. If you would like a different item, please return your original order and place a new order for the desired product.
REFUNDS
Once we receive and inspect your return, we will notify you regarding refund approval. If approved, the entire purchase price, including applicable taxes, will be refunded minus a 10% restocking fee.
Refunds are processed automatically to your original payment method within 10 business days, though it may take your bank or credit card company additional time to post the funds.
If more than 15 business days have passed since your return was approved, please contact us at generalinfo@zinmantex.com.
To initiate a return or for any questions, please contact our team.
Email: generalinfo@zinmantex.com
Return Address:
459 Rue Deslauriers
Ville St-Laurent, Québec, Canada H4N 1W2
We will provide detailed return instructions once your request is approved. Please note that items sent without prior authorization will not be accepted.